Privacy Policy

1. Introduction

Ayo Strategic Consulting Group ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.ayoscg.com (the "Website"), use our services, or otherwise interact with us.

We are a boutique procurement consulting firm specializing in federal contracting strategy. We understand that protecting your personal information is essential to maintaining your trust. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website or services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Website, or otherwise when you contact us. The personal information we collect may include:

• Contact Information: Name, email address, phone number, mailing address, and company name
• Professional Information: Job title, professional background, and business needs
• Communication Records: Correspondence sent to us via contact forms, email, or other channels
• Service-Related Information: Information provided in connection with consulting engagements or service inquiries

2.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This information may include:

• Device Information: Browser type, operating system, device type, and device identifiers
• Network Information: Internet Protocol (IP) address, internet service provider, and general geographic location
• Usage Information: Pages viewed, links clicked, time spent on pages, referring URL, and browsing patterns
• Analytics Data: Session duration, page interactions, and navigation paths through our Website

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including publicly available databases, professional networking platforms such as LinkedIn, and business partners or referral sources who recommend our services.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our site.

3.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Website to function properly and cannot be disabled. They enable basic functions such as page navigation and access to secure areas of the Website.
• Analytics Cookies: We use analytics tools, including Google Analytics, to understand how visitors interact with our Website. These cookies collect information about page views, time on site, referral sources, and user behavior.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences or settings.

3.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may limit your ability to use certain features of our Website. For more information about managing cookies, please consult your browser's help documentation.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and services
• To respond to inquiries, provide customer support, and fulfill service requests
• To send you marketing communications, newsletters, and promotional materials (with your consent where required)
• To analyze Website usage, monitor trends, and improve our services
• To personalize your experience and deliver content relevant to your interests
• To protect against fraudulent, unauthorized, or illegal activity
• To comply with legal obligations and enforce our terms and policies

5. Third-Party Disclosure

We do not sell your personal information to third parties for their marketing purposes. However, we share information with the following categories of third-party service providers who assist us in operating our business:

• Email Service Providers: We use Zoho Mail to manage email communications. These providers may have access to your contact information to facilitate email delivery.
• Customer Relationship Management: We use Zoho CRM to manage client relationships and communications. Your contact and engagement information may be stored in this system.
• Payment Processors: We use Stripe to process payments. Payment information is handled directly by Stripe in accordance with their privacy policy and security standards.
• Website Hosting Providers: Our Website is hosted by GoDaddy and GitHub Pages, which provide the infrastructure for our online presence.
• Analytics Providers: We use Google Analytics or similar services to analyze Website traffic and user behavior.
• Cloud Storage Providers: We use Microsoft 365 for document storage and collaboration, which may contain business-related information.

These service providers are contractually obligated to use your information only to perform services on our behalf and to maintain appropriate confidentiality and security measures.

5.1 Third-Party Tracking

Third-party analytics services operating on our Website may collect information about your online activities over time and across different websites. For more information about how these third parties collect and use information, please refer to their respective privacy policies.

6. Do Not Track Signals

Our Website does not currently respond to "Do Not Track" (DNT) browser signals or similar mechanisms. DNT is a privacy preference that users can set in their web browsers to inform websites that they do not want to be tracked. While we respect your privacy preferences, there is currently no industry standard for how to respond to DNT signals. As standards develop, we may revisit this policy.

If you wish to limit tracking, you may manage your cookie preferences through your browser settings, use browser extensions that block tracking technologies, or opt out of interest-based advertising through industry opt-out tools.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the type of information and how it is used:

• Contact Information: We retain contact information for active clients and prospects for as long as you remain interested in our services and communications. You may request deletion at any time.
• Business Records: We retain business records, including engagement documentation and financial records, for seven (7) years to comply with tax, accounting, and legal requirements.
• Marketing Communications: If you opt out of marketing communications, we will retain sufficient information to honor your opt-out preference.
• Analytics Data: Aggregated analytics data may be retained indefinitely for trend analysis and service improvement purposes.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights.

8.1 Access and Review

You have the right to request access to the personal information we have collected about you. Upon request, we will provide you with a copy of your information in a commonly used electronic format.

8.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we maintain about you.

8.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may decline deletion requests if the information is necessary to complete a transaction, comply with legal obligations, detect security incidents, or exercise other rights permitted by law.

8.4 Opt-Out of Marketing Communications

You may unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your service relationship with us.

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within thirty (30) days. We may request additional information to verify your identity before processing your request.

9. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encrypted communications, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials or login information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Posting a notice on our Website for significant changes
• Sending an email notification to registered users for changes that materially affect how we use or share your personal information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

11. Contact Information